Join Our Team

Canada’s trusted energy conservation partner.

Our team team has decades of Building Science and energy conservation experience. Greensaver has been implementing energy efficiency, conservation, and demand management solutions to communities in Canada for over 30 years.

Join our passionate team of individuals who work towards delivering a sustainable future.

Explore active job postings below :

Customer Service Specialist

Job Status: Full time, Temporary (6 – Month Contract)
Reporting To: Senior Manager, Customer Service

 

Department Summary:

Greensaver’s Customer Service team handles all correspondence with our customers. We sign customers up to our free energy conservation programs. We also answer any questions they may have and generally provide first-rate customer service to provide an outstanding experience.

 

The Customer Service team is an integral part of the functioning of the company. If you’re looking for a career that truly makes a positive difference to the world, you’ll feel right at home here. Working for our Customer Support team will allow you to be part of something bigger than yourself. You will be safe in the knowledge that your skills are being used to help those in need and protect the planet at the same time.

 

Objective: The Customer Service Specialist (CSS) attracts potential customers by answering product, program and service questions; conveying information about other programs and services, where appropriate. The CSS fulfills customer needs to ensure customer satisfaction and acts as a liaison to resolve inquiries with accuracy and efficiency. This role’s objective is to ensure excellent service standards and maintain high customer satisfaction.

 

Primary Responsibilities:

  • Manage large volume of incoming calls and provide timely, thorough responses to all in-bound calls, email inquiries and voicemail messages. Responses include: providing detailed information about programs/services, scheduling appointments, resolving complaints, escalating issues to Customer Service Manager or Supervisor, as required.
  • Deliver superior customer service leveraging best practices in time and project management.
  • Meet targeted call quotas and service levels.
  • Clearly identify problems and either resolve or escalate appropriately.
  • Problem-solving, decision-making and multi-tasking in a fast-paced environment.
  • Accurately input Customer data into various databases, maintains records: Quality assurance of information and paperwork associated with customer files.
  • Conduct outbound calls as required to promote products, services and/or programs.
  • First call/contact resolution with minimal abandon rate.
  • Convert inquiries into customers.
  • Provide excellent customer service to improve scheduling conversion, retain customers and represent Greensaver as a leader in the industry: Scheduling of appointments for many different services.
  • Reception and administrative duties, as required.
  • Other duties as assigned from time to time from Customer Support Manager or Supervisor, as required.

 

 Minimum Required Skills and Qualifications:

  • Call Centre and Customer Service and / or Sales experience: Must be comfortable with outbound calling.
  • Proven proficiency in customer service excellence.
  • Effective listening, communication (verbal and written), negotiation and telephone skills.
  • Must have flexible hours of availability: Available to work evenings and weekends (Saturdays and/or Sundays).
  • MUST HAVE strong computer skills: Strong experience with MS Office products (Word, Excel, Outlook) and web-based applications.
  • Ability to learn quickly and retain knowledge in a changing environment.
  • Customer management database experience.
  • Logical problem-solver with very strong attention to detail.
  • Self-motivated with strong time management skills.
  • Ability to represent the organization in a professional, caring, progressive manner.
  • Must have the ability to work well as part of a team or independently with minimal supervision.
  • Fluency in French a strong asset (bilingual preferred but not required).
  • Concern for the environment.

 

Compensation:

Competitive salary is available for the right candidate.

 

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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Program Coordination Analyst, Greener Homes

Job Type: Full Time, Permanent

Reports to: Manager of Program Coordination and Client Relations for Greener Homes

 

Objective:

The Program Coordination Analyst operates within the Process Controls team to support the delivery of various energy conservation programs with a focus on Greener Homes; overseeing the adherence to high standards of compliance for program processes and logistics. This is a cross-functional role that often requires liaising between internal teams. This position reports to the Manager of Program Coordination and Client Relations for Greener Homes.

 

Primary Responsibilities:

CRM & Reporting

  • To input, export, and continuously monitor NRCan Portal
  • Identify opportunities for process improvement and streamline data connection from internal CRM to NRCan Portal.
  • To support program reporting results to
  • Upload Leads from the
  • Update files in the portal in situations where customers escalate, and the advisor is experiencing technical difficulties.
  • Coordinate with teams to ensure we have processes in place to spot issues and keep files
  • Monitor & support various projects – including but not limited to the follow listed below:
    • Working with CS to track attempts to get File Numbers updated on customer
    • Working with Greener Homes Manager to get advisor information updated in GIBS and
    • Working with the Modelling team to track the progress of the DCF to H2K Pilot

 

Process Coordination

  • Have a comprehensive understanding of the program and answer internal questions from various team members.
  • To communicate relevant program information to internal
  • To resolve process issues in a timely
  • Alert senior management of issues and risks that affect program

 

Minimum Qualifications:

  • Post-secondary education or equivalent work experience in a discipline pertinent to the job
  • Proven Client Support
  • Ability to communicate effectively, both orally and in wiring, to a wide variety of audiences (including senior management, employees, clients and external agencies/stakeholders).
  • 2 + years’ experience in a coordinator
  • Strong leadership
  • Strong time-management and interpersonal
  • Reliable; strong work ethic, diligent,
  • Must demonstrate ability to meet deadlines and
  • Able to thrive under minimal
  • Concern for the environment.

 

Compensation:

Competitive salary and full company benefits are available for the right candidate.

 

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Construction Sales Consultant, Insulation

Job Type: Full Time, Permanent

Reports to: Sales Manager 

 

Why Work at Greensaver Insulation & Retrofit Services:

  • Stability & Strong industry presence with over 30 years’ experience delivering home energy efficiency programs.
  • We offer a broad range of premium insulation services to homeowners & contractors – which means more sales opportunities for you!
  • Growth Potential – ongoing training and advancement opportunities.
  • Work remotely – this is an Outside Sales position, so you will have the flexibility of working from home and on the road.

What’s in it for you:
Competitive performance pay; consisting of base salary, car allowance and uncapped commissions!  A company cell phone and laptop will also be provided.

 

Full company benefits are available for the right candidate:

  • Group benefits (dental, vision, prescription drugs, etc.)
  • Vacation, sick days, and personal days
  • Group RRSP Option
  • Life Insurance
  • EcoBenefits
  • Employee and Family Assistance Program
  • Education Assistance Program

 

What we are looking for:

You have a hunter mentality and feel comfortable in cold call situations.  Our business continues to grow quickly and with that we are looking for a Technical Sales Consultant to perform sales of our insulation services, air sealing and other building envelope services.  Your primary clientele will be homeowners, so you must feel comfortable in a consultant sales capacity as working with homeowners and educating them on the technical aspects of what we do will be a big part of your role and ultimately of your success!

 

Primary Responsibilities:

Greensaver Insulation & Retrofit Services

  • Prompt response to incoming Homeowner sales leads.
  • Actively prospect within your territory for new opportunities with Residential contractors.
  • Travel to sites to discuss customer needs, create solutions and share Greensaver’s USP.
  • Prepare detailed quotes for customers.
  • Follow up with customers to maximize quote conversions; and finalize “signed” contracts with clients.
  • Prepare and send in orders complete with contract, work plan details, photos and drawings (where required) to Greensaver’s Operations Department.
  • Meet Greensaver’s project manager at specific project sites as deemed necessary to review scope of work.
  • Prepare Change Work Orders and update work plan details when changes to projects occur.
  • Follow up with customers to ensure satisfaction with Greensaver’s work product.
  • Attend sales meetings as requested by Sales Manager.
  • Track all opportunities, quotes and sales activity in our CRM system.
  • Proactive in Business Development & Networking initiatives to grow book of business.

 

Minimum Qualifications:

  • 2+ years Outside sales experience in the residential construction field (insulation preferred).
  • Knowledge of insulation, air sealing, ventilation, and basic understanding of what constitutes a “building envelope”.
  • Ideally have your own industry relevant book of business to leverage.
  • Post-secondary education in a related field, or a combination of education and relevant experience.
  • Must be comfortable on ladders and entering “cramped” spaces (i.e., crawlspaces and attics) during site visits.
  • Strong presentation & negotiation skills.
  • Must have own vehicle.
  • Solid computer skills, including delivering sales presentations virtually.
  • Must be able to work from home (at times).
  • Excellent organizational skills.
  • Superior interpersonal and problem-solving skills.
  • Experience using a CRM system.
  • Experience as a home energy advisor is an asset.

 

Compensation:

Competitive salary and full company benefits are available for the right candidate.

 

Website:  https://www.greensavercontracting.ca

 

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Team Lead, Insulation

Job Type: Full Time, Permanent (35 to 40 hours per week)

Reports to: Operations Supervisor

Primary Responsibilities:

  • Lead a team of 2-4 technicians, with strong attention to detail managing site documentation.
  • Residential insulation, including but not limited to the following:
    • Attic insulation
    • Flat roof insulation
    • Slope insulation
    • Basement insulation
    • Wall insulation with cellulose and foam
    • Exterior wall air barrier and insulation systems
    • Air sealing, including weather-stripping on doors
  • Measure and cut insulating materials and coverings to the required shape and dimension.
  • Remove insulation and debris from homes.
  • Complete job preparation as required.
  • Other duties as requested and assigned by the Operations Manager, Retrofit or Retrofit Supervisor.
  • Commercial projects, including but not limited to the following:
    • Transition membranes, such as Blueskin
    • Exterior building insulation – foam board or comfortboard
    • Air barrier systems and transition membranes
    • Interior or exterior insulation installation
  • Simplified paperwork
    • Before and after photos, pre-existing damage photos, etc.
    • Material tracking sheets.
    • Consent forms signed by the homeowner.

Physical Activity Description:

Physical activities include, but are not limited to:

  • Physical requirements: Manual dexterity, standing for extended periods; bending, crouching, kneeling, standing with weight.
  • Climbing up and down stairs in houses and on trucks and crawling into crawl spaces.
  • Pulling, pushing and torso twisting movements to transfer materials from truck.
  • Frequent lifting and carrying of insulation with weight up to 50 pounds.
  • Working in cold, hot, and humid conditions.
  • Working at heights.

Minimum Qualifications:

  • 2+ years of Insulation experience
  • 2+ years of crew management experience
  • Commercial project experience as Team Lead
  • High School Diploma or equivalent
  • Valid Drivers License
  • Effective written and oral communication skills (ability to speak, read and write English)
  • Strong interpersonal skills
  • Analytical and problem-solving skills
  • General tool skills including hand tools
  • Works well under pressure
  • Criminal Background Check and Drivers Abstract (to be completed by Greensaver)

Work Setting:

Residential; Commercial

Website:  https://www.greensavercontracting.ca

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Insulation Technician

Job Type: Full Time, Permanent (35 to 40 hours per week)

Reports to: Operations Supervisor

Primary Responsibilities:

  • Commercial projects, including but not limited to the following:
    • Air barrier systems and transition membranes
    • Interior or exterior insulation installation
  • Residential insulation, including but not limited to the following:
    • Attic insulation
    • Flat roof insulation
    • Slope insulation
    • Basement insulation
    • Wall insulation with cellulose and foam
    • Exterior wall air barrier and insulation systems
    • Air sealing, including weather-stripping on doors
  • Measure and cut insulating materials and coverings to the required shape and dimension.
  • Remove insulation and debris from homes.
  • Complete job preparation as required.
  • Other duties as requested and assigned by the Operations Manager, Retrofit or Retrofit Supervisor.

Physical Activity Description:

Physical activities include, but are not limited to:

  • Physical requirements: Manual dexterity, standing for extended periods; bending, crouching, kneeling, standing with weight.
  • Climbing up and down stairs in houses and on trucks and crawling into crawl spaces.
  • Pulling, pushing and torso twisting movements to transfer materials from truck.
  • Frequent lifting and carrying of insulation with weight up to 50 pounds.
  • Working in cold, hot, and humid conditions.
  • Working at heights.

Minimum Qualifications:

  • 2+ years of related experience…direct experience is a huge asset!
  • High School Diploma or equivalent.
  • Valid Drivers License.
  • Effective written and oral communication skills (ability to speak, read and write English).
  • Strong interpersonal skills.
  • Analytical and problem-solving skills.
  • General tool skills including hand tools.
  • Works well under pressure.
  • Criminal Background Check and Drivers Abstract (to be completed by Greensaver).

 

Work Setting:

Residential; Commercial

 

Website:  https://www.greensavercontracting.ca

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Insulation Installer

Job Type:  Full Time, Permanent (35 to 40 hours per week)

Reports to: Insulation Supervisor

 

 

Department Summary:

Greensaver’s Retrofits Department installs energy services for homeowners, contractors, and utility companies. We offer an extensive list of options for new and old buildings to improve comfort and energy consumption. These options include insulation, fireproofing, transition membranes, air sealing, building diagnostics and more. With our diverse team, we offer and promote a positive work environment that will leave a lasting impression on an employee and customer.

 

If you’re looking for a career that truly makes a positive difference to the world, you’ll feel right at home here. You will be safe in the knowledge that your skills are being used to help preserve our beautiful planet and help deserving people at the same time.

 

Primary Responsibilities:

  • Commercial projects, including but not limited to the following:
    • Air barrier systems and transition membranes
    • Interior or exterior insulation installation
  • Residential insulation, including but not limited to the following:
    • Attic insulation
    • Flat roof insulation
    • Slope insulation
    • Basement insulation
    • Wall insulation with cellulose and foam
    • Exterior wall air barrier and insulation systems
    • Air sealing, including weather-stripping on doors
  • Measure and cut insulating materials and coverings to the required shape and dimension.
  • Remove insulation and debris from homes.
  • Complete job preparation as required.
  • Other duties as requested and assigned by the Operations Manager, Retrofit or Retrofit Supervisor.

 

Physical Activity Description:

Physical activities include, but are not limited to:

  • Physical requirements: Manual dexterity, standing for extended periods; bending, crouching, kneeling, standing with weight.
  • Climbing up and down stairs in houses and on trucks and crawling into crawl spaces.
  • Pulling, pushing and torso twisting movements to transfer materials from truck.
  • Occasionally lifting and carrying of insulation with weight up to 50 pounds.
  • Working in cold, hot and humid conditions.
  • Working at heights.

 

Minimum Qualifications:

  • Physically fit.
  • High School Diploma or equivalent.
  • Valid Drivers License.
  • Must provide proof of 3 years of personal insurance.
  • Must provide clean Drivers Abstract.
  • Previous direct experience is a huge asset.
  • Effective written and oral communication skills (ability to speak, read and write English).
  • Strong interpersonal skills.
  • Analytical and problem-solving skills.
  • General tool skills including hand tools.
  • Works well under pressure.
  • Criminal Background Check (to be completed by Greensaver).
  • Being able to work in cold, hot and humid conditions.

 

Work Setting:

Residential; Commercial

 

Compensation:
Competitive salary and full company benefits are available for the right candidate (including but not limited to):

  • Group benefits (dental, vision, prescription drugs, etc.) – Ask about waiving the 3-month waiting period!
  • Production Pay/Piece-work available.
  • Vacation, sick days and personal days.
  • Group RRSP Option.
  • Life Insurance.
  • EcoBenefits
  • Employee and Family Assistance Program.
  • Education Assistance Program.

 

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

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Small Business Advisor

The Small Business Advisor will be responsible for business-to-business sales and customer service support. This includes meeting with targeted small business customers, presenting the details of an IESO saveonenergy.ca conservation program, conducting a lighting and/or refrigeration assessment of the location, and booking a retrofit for energy efficiency upgrades.  You will work closely with the Manager of Lead Generation & Outreach and the Small Business Program Manager to ensure the monthly targets are on track to meet organizational program objectives.

This role reports to the Manager, Lead Generation & Outreach

You will also be working & collaborating with a team of individuals who are passionate about helping others, energy conservation and making a positive impact on the environment.

Primary Responsibilities

  • Canvass targeted areas to promote a commercial lighting, refrigeration and HVAC retrofit program.
  • Conduct assessments of small businesses to determine if they qualify for the program.
  • Help identify the specific upgrades the customer is eligible to receive.
  • Collect and enter the customer data into a CRM system and liaise with the customer service team to book an appointment as appropriate.
  • Achieve monthly / quarterly / annual enrollment targets.
  • Other duties as requested and assigned from time to time by the Lead Generation and Outreach Manager

Minimum Qualifications

  • Interest in meeting with business owners and helping them reduce their carbon footprint.
  • 1 to 2 years sales and high-level customer service experience, preferably in a B2B role.
  • Highly motivated and target-driven
  • Excellent oral communication and interpersonal skills.
  • Ability to perform effectively under pressure and thrive on challenge.
  • Solution oriented with effective problem-solving skills.
  • Able to work independently and in a team environment as well.
  • Strong attention to detail and be ability to complete tasks timely and accurately.
  • Valid Ontario driver’s license, with access to a personal vehicle as 75% regional travel is expected

Compensation

  • Competitive base hourly wage, with commission and mileage are available for the right candidate.

Greensaver is proud to be an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

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Marketing Associate

You have demonstrated that you have a strong skillset for delivering just the right tone of communication, in the right medium, on time and on budget.  You will have the confidence to plan and execute campaigns that deliver real results, yet you will always look to how the messaging can be honed to constantly improve the effectiveness of the programs.  A self-starter, you will have the confidence to work independently, yet also collaboratively as needed. To be part of a team delivering a sustainable future is important to you.

This role reports to the Marketing Manager.

You will also be working & collaborating with a team of individuals who are passionate about helping others, energy conservation and making a positive impact on the environment.

Primary Responsibilities: 

Marketing Planning and Execution

  • Contributing to the development and execution of marketing strategies and plans that drive results across multiple channels
  • Assisting in the development and implementation of the marketing budget and results dashboard to increase return on spend
  • Event coordination from initiation to reporting, including tracking invitations, RSVP’s, securing venues, event participation, coordinating room preparation, surveys, thank-you and follow-up
  • Working collaboratively with internal and external stakeholders and vendors to support multiple projects including campaigns , promotional events, and special events

Digital Marketing

  • Collaborate with the team to lead social media strategies and implementation plans
  • Contributing to the development and execution of digital plans and campaigns that support revenue and communications objectives for websites, social media, newsletter, and email campaigns
  • Developing, creating, and sharing social media content to strengthen the brand and to support various channels
  • Implementing and tracking against SEO/SEM strategies

Marketing Communication

  • Leading content calendar development, planning and implementation
  • Coordinating internal and external communications and activities to ensure alignment with corporate marketing and communications strategy
  • Assisting with the development of company branded collateral, PowerPoint presentations and other written materials, ensuring consistency in all communications, brand image and messaging

Analytics & Reporting

  • Developing analytic tools with web traffic/ad/lead dashboards to identify trends and insights to support a deeper understanding of channel attribution to optimize channel mix and cost effectiveness
  • Reporting on marketing analytics; in-depth monthly reviews of traffic, referrals, leads, content for team to generate. Identify and communicate hits and misses and bring forward key recommendations
  • Tracking performance, analyzing, and reporting on campaign analytics, conversions and results to inform future strategies and plans.
  • Provide regular updates and reports to management as needed. Other requirements and responsibilities in line with organizational need.

Minimum Qualifications

  • University degree in Communications, Commerce, Marketing or related discipline
  • 3+ years of experience driving ROI for companies using paid, owned, and earned offline and digital media and channel attribution strategies.
  • Exceptional research, writing, and editing skills to write/create/produce materials across a variety of platforms/channels (web, digital, print, social media, email, etc.).
  • Experience in google analytics, google ads, social media ads manager
  • Experience in website management strongly preferred (wordpress)
  • Ability to adhere to brand standards
  • Ability to manage multiple projects and relationships at a given time
  • Strong analytics expertise; the ability to analyze/measure/consolidate performance across a variety of digital platforms and offer recommendations based on the data
  • Interpersonal: Leadership, collaboration, detail-oriented

Compensation

  • Competitive base annual salary and full company benefits are available for the right candidate.

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Manager, Greener Homes Grant

Full time / Permanent
Reporting To:  Director, Program Management

Background:

The Greener Homes Program is a new energy efficiency initiative by the Government of Canada, providing financial grants to homeowners for undertaking deep residential retrofits.  Greensaver is the Ontario leader in energy conservation programs with over 150 energy efficiency professionals helping families and small businesses achieve environmental energy efficiency for nearly 30 years.  If you have a relevant background to manage a program that will leverage Greensaver’s resources, partner with other businesses and provide services to consumers, please read further.

Objective:

The Greener Homes Manager is responsible for ensuring program success by acquiring new business through partnerships and increased participant enrollment, while achieving established program targets and performance indicators.   

Focused on developing and continuously improving program delivery efficiencies, the Greener Homes Manager monitors and reports on program delivery, assesses program strengths and identifies areas for improvement.

The successful Greener Homes Manager will have outstanding strategic, organizational and leadership abilities.

Responsibilities Include:

Greener Homes Management

  • Responsible for coordination of program delivery activities
  • Tracks and monitors key metrics/performance indicators to ensure attainment of program targets while identifying risks. 
  • Defines and develops program processes and continuously interacts with other departments and convey recommendations for improving program performance
  • Issues and deploys recommendations directed at optimizing program delivery and the achievement of targets set by management
  • Identifies tactics designed to attract program participants and support program delivery goals (B2C)
  • Develops partnerships with contractors to successfully acquire new business (B2B)
  • Oversees compliance with program rules and requirements
  • Communicates with Natural Resources Canada and other government agencies as needed
  • Other duties as assigned by the Director, Program Management

Reporting 

  • Develops program forecasts
  • Completes regular monitoring, management and reporting of the program delivery
  • Communicates program results and delivery recommendations to internal stakeholders
  • Designs and delivers periodic reporting for GS Executive Management to assess program performance

Team Leadership

  • In cooperation with human resources, manages recruitment, performance, training, coaching and development of the Greener Homes team
  • Provides leadership and advice on conflict resolution
  • Reports significant issues and risks to Director of Program Management and Customer Service

Minimum Qualifications

  • University degree in business or industry related fields, or equivalent industry experience
  • Minimum of 5 years progressive program/project and personnel management experience 
  • Superior problem-solving skills and the ability to manage multiple competing priorities
  • An entrepreneurial approach and a proven track record of successfully acquiring new business, preferably in both B2B and B2C
  • Strategic oversight with a hands-on management approach in daily activities
  • Outstanding strategic, organizational, team building and leadership abilities
  • Excellent interpersonal, decision-making, delegation, management and problem-solving skills
  • Demonstrated leadership qualities with superior team building and coaching abilities, both as a leader and a team member
  • While we are primarily looking for the person with the right fit, experience in these industries would be considered useful: energy conservation, home services, engineering and/or contracting services, residential property development.

Compensation
Competitive salary, a performance bonus and full company benefits, including Greensaver Ecobenefits, are available for the right candidate.

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Independent- External Energy Advisor, Canada Greener Homes Grant

Greensaver is looking for additions to our field staff to complete assessments for Commercial, Small Business, and Residential customers across Ontario. If you enjoy meeting people, being active in the community and are interested in the energy conservation industry we would like to meet you.

Job Description:
Employment Status: Full time, Part time
Reporting to: Field Service Team Lead and to Manager, Audits & Quality Assurance

Department Summary: Greensaver’s Energy Assessment Team is responsible for scheduling all evaluations for our energy conservation programs. We are the primary contact for all energy assessment scheduling inquiries, service issues or conflicts. We also provide exceptional customer service and manage the smooth day-to-day deployment of our internal and external advisors. If you’re looking for a career that truly makes a positive difference, both for the environment and the people in our province who need it the most, you will feel right at home here. Working with the Energy Assessments team is a concrete way to be part of something bigger than yourself. You will be safe in the knowledge that your skills are being used to help preserve our beautiful planet and help deserving people at the same time.

Primary Responsibilities:
• Conduct basic energy assessments in residential and commercial buildings following program protocols and standards
• Complete detailed and accurate data collection and measurements and submit accurate and complete reports in a timely manner
• Interact with homeowners, building managers, and tenants, answering questions regarding energy efficiency, conservation programs and other related topics
• Install energy savings measures such as LED light bulbs and other energy savings devices (i.e., power bars, block heater timers, low flow aerators, and pipe wrap, etc.), as applicable to the Conservation Program in which participation has been confirmed
• Adhere to assigned schedules and arrive on location in a timely manner
• Provide a high level of customer care and service
• Other duties as assigned, from time to time, by the Field Service Team Lead and/or the Manager, Audits & Quality Assurance

Minimum Requirements and Qualifications:
• 1 to 2 Years of experience in a customer service role
• B2B experience is preferred Minimum High School Diploma (a post-secondary education will be considered an asset)
• Certified Energy Advisor certificate is an asset (but not required)
• Ability to work independently or as part of a team to engage businesses in funded energy conservation opportunities with minimal supervision
• Professional demeanor Excellent verbal and written communication, highly organized, attention to detail with a positive attitude and interest in the energy and environment sectors
• Excellent problem-solving skills and the ability to manage multiple competing priorities
• Proficient in the use of MS Word, Excel and Web Based Applications with an aptitude to learn internal software and relevant applications
• Multilingual ability is considered an asset Further Requirements and Qualifications Completion of a criminal background check
• Access to a personal vehicle as 35% regional travel is expected
• Willingness to work occasional evenings and weekends Valid Ontario driver’s license, full G required Compensation Competitive salary and full company benefits are available for the right
candidate

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Lead Generation Specialist (Account Representative), Business Development

You will be the liaison between Greensaver and its growing program participants, customers and stakeholder base, deploying the very best in lead generation, outreach and relationship building. You will have the opportunity to make an impact. This role is sales-focussed; you should be just as comfortable calling on potential participants as you are with strategizing the best community engagements. This is a cross-functional role that often requires liaising between internal teams, working closely with internal and external stakeholders, and reaching out and engaging potential participants. You are primarily responsible for generating leads and driving participant and customer enrollment, as well as deepening community awareness of our programs within our growing stakeholder base. Creativity, drive, and an appetite for success are a must; you should have big ideas about what an ideal engagement and prospecting plan looks like, with the strategies to make it happen.

This role reports to the Director, Business Development.

You will also be working & collaborating with a team of individuals who are passionate about helping others, energy conservation and making a positive impact on the environment.

Primary Responsibilities

  • Identify and target potential participants to generate applications / customers for Greensaver’s energy efficiency solutions for home and small business.
  • Daily outbound enrollment activities to participants and customers for new and renewal business.
  • Achieve monthly / quarterly / annual enrollment targets.
  • Log daily activity and opportunities into CRM database following enrollment processes to ensure accurate reporting.
  • Prompt follow-ups on any inbound inquiries from internal staff or external stakeholders.
  • Prepare monthly forecast related to independently generated pipeline.
  • Liaise with other departments for input re: regular reporting and application processing as required
  • Other duties and responsibilities as required and assigned by your manager.

Minimum Qualifications 

  • University Degree and/or College Diploma, or equiv. Lead Generation experience
  • 3 to 5 years of proven work experience in sales / lead generation / outreach
  • Strong familiarity with Customer Relationship Management (CRM) software practices along with the ability to build productive business professional relationships
  • Strong understanding of customer and market dynamics and requirements (familiarity with property management an asset)
  • Ability to aid in the creation of presentations tailored to audience needs
  • Excellent knowledge of MS Office and Google Suite
  • Advanced spreadsheet skills (Microsoft Excel and Google Sheets), including formulas, pivot tables and reporting, and formatting to present analysis
  • Strong communication, negotiation, time management and organizational skills
  • Highly motivated and target-driven
  • Relationship management skills, open to feedback
  • Energetic, self-motivated, driven to succeed, positive, fast learning, quick thinking
  • Multi-tasker and ability to work in a fast-paced and fluid environment
  • Detail-oriented and ability to problem-solve
  • Bilingualism (English and French) is an asset (but not required)

Compensation

  • Competitive base annual salary plus a commission-based bonus structure, and full company benefits are available for the right candidate.

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Supervisor, Energy Evaluations

Job Type: Full Time, Permanent

Reports To: Manager, Energy Evaluations

Department Summary: Greensaver’s Energy Evaluations team coordinates with our Energy Advisors to ensure that home energy assessments are completed correctly and deployed in the most effective way. We are the first point of contact for advisor queries and are responsible for all advisor hiring and training.
If you’re looking for a career that truly makes a positive difference to the world, you’ll feel right at home here. Working for our Energy Evaluations team will allow you to be part of something bigger than yourself. You will be safe in the knowledge that your skills are being used to help preserve our beautiful planet and help deserving people at the same time.

Objective: The Supervisor is responsible for directing, monitoring, supporting and coaching a team of Project Analysts who provide administrative and technical knowledge to Energy Advisors in the field. This role supports the delivery of group goals, through ensuring program/individual/contractor targets are met daily. Maintaining a positive an effective relationship with Greensaver’s Energy Advisors, both internal and Contractors, is important to ensure that the quality of submitted files is always compliant to a high standard and that assessments are aligned with protocols regarding customers and schedules. The Supervisor is the first point of contact for Advisors regarding inquiries, service issues, technical questions and problems that they encounter.

Primary Responsibilities:

Direction/Monitoring:
• Supervises Energy Evaluations team to ensure tasks are completed efficiently and on time:
o Monitors KPI, program and individual team targets daily.
o Assists in creating process improvements, targets and desktop manual(s) for the team.
o Ensures modifications to targets are updated promptly and team members are realigned/advised on amendments including follow-up implementation             monitoring.
o Distributes workload among team members, providing recommendations on team organization.

Technical Support:
• The Supervisor is the knowledge lead for Energy Evaluations team as well as Energy Advisors as it relates to assessment procedures and protocols.
• Oversees, train and assign Project Analyst to shadow Energy Advisors while in the field and perform quality checks on program protocols and Greensaver assessment standards.
• Supports QAS by assisting in performing Level 2 and 3 Audit on all Energy Advisors:
o 1 x Level 2 and 3 (documentation and modelling verification) Audit per advisor per month.
• Assists in the development, implementation and management of an advisor scorecard:
o Assists in the creation of Advisor tracking/scorecard reports to be used for interdepartmental meetings as well as executive meetings and engages in roll-out to stakeholders.
o Confirms identified discrepancies in data collected with QA and Energy Modelling team as required and communicates with Energy Advisors as necessary.
o Communicates with Energy Advisors regarding data collected in field and accuracy based on feedback obtained from the Quality Assurance and Energy Modelling team.
o Assists with project reporting by updating tracking reports (advisor outstanding, problem files as well as invoicing) and manages updates from advisors.
o Provides support to team with regards to advisor comments and issues on site and directs to appropriate departments as required
o Delegates/monitors base case HOT2000 modelling based on advisor provided data and responds to other modelling questions from Energy Advisors or team.
o Monitors team members responsible for assessment uploads of external advisors including those not going directly through GIBS.

Training & Coaching:
• Holds quarterly refresher sessions to maintain quality of advisors within the Greensaver networks together with Manager, Energy Evaluations and Advisor Training Analyst.
• Updates new Energy Advisors’ information into Energy Conservation Hub (ResApp), Skedulo and GIBS.
• Assists Analysts with training of new energy advisors and ensuring that all appropriate documents are signed for inventory.

General:
• Liaises with other departments to provide response on any Advisor related questions (i.e. advisors on site, procedures and program protocols, and energy modelling).
• Attends program management meetings and provide updates to team members to disseminate and implement.
• Proactively provides suggestions for process improvement for internal and external stakeholders as it relates to Energy Evaluations.
• Provides support to Inventory Specialist during inventory audits (quarterly) and as required.
• Involved in the hiring process, vacation monitoring and providing input on individual performance reviews.
• Leads for Customer or Advisor escalation/issue/problem resolution alongside implementing and replying to program management urgencies.
• Test and provides technical feedback for IT related support tools/systems for Energy Advisors.
• Assists in Advisor invoicing, timesheet and expense validation of team members and internal/external advisors as required.
• Other duties as assigned from time to time by the Manager, Energy Evaluations.

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Advisor Support & Training Specialist, Energy Evaluations

Job Type: Full-Time/Permanent

Reporting to: Supervisor, Energy Evaluations and Manager, Energy Evaluations

Primary Responsibilities:

Training

  • Assist Advisors in the training and adoption of energy saving measures identified during the energy
  • Work directly with Advisors to ensure assessments are completed properly and assist in re­
  • training sessions as and when
  • Assist in best-practices to ensure all data captured during assessments is accurate, complete and submitted
  • Create format, content, and documents for Advisor refresher sessions (quarterly or as required) to maintain quality of Advisors within the Greensaver
  • Deliver weekly updates to Advisors on program changes or other updates as it relates to on-site process, tools (ECH), date collection or other Greensaver requirements and
  • Provide support to team with regards to Advisor technical questions, comments, and issues on site and direct to appropriate departments as
  • Provide assistance and training to Advisors on invoicing process, questions, discrepancies, invoicing reviews and pulling invoice activity report, as

Process Development/ Database Management

  • Ensure that the implementation of all new processes and updates are seamless
  • Ensure that Advisor resources and databases are 100% up to date, easily accessible, user friendly, and educational
  • Train and educate all staff members and applicable partner organizations who are affected by process change or who can utilize new database function within the role

Data Management

  • Meet all quality and accuracy standards as written within training
  • Follow all schedule and Utility requirements as outlined within the training
  • General data management, as requested and required Advisor Relationship
  • Maintain clear, concise and positive relationships with Energy Advisors.
  • Follow-up with Advisor requests within 24
  • Ensure all Advisor communications are completed in accordance with Greensaver’s
  • Meet all Advisor issues with resolution and escalate issues to Supervisor, as required
  • Communicate with different group and customers with regards to file issues and
  • Assist in invoice reviews and physical file submissions from contactors Pre-invoicing
  • Advisor invoicing and coordinating between Accounting department and Energy
  • On occasion assist with Advisor documentation, HOT2000 modelling, and file uploads
  • Liaise with other departments to provide response on any Advisor related questions (i.e., Advisors on site, procedures and program protocols, and energy modelling).
  • Attends program management meetings, as required, and provide updates to team members to disseminate and
  • Proactively provide suggestions for process improvement for internal and external stakeholders as it relates to Energy
  • Provide support to Inventory Specialist during inventory audits (quarterly) and as
  • Meet daily/weekly targets
  • Other duties as assigned from time to time by the Manager, Energy Evaluations and/or the Supervisor, Energy

Minimum Qualifications:

  • At least 1 year of experience in an Administrative and/or Clerical role.
  • Post-secondary degree required.
  • Ability to manage multiple competing priorities and tight deadlines.
  • Excellent communication skills.
  • Excellent written and oral communication skills.
  • Strong organizational and interpersonal skills.
  • Perform effectively under pressure and thrives on challenges and solution oriented.
  • Able to work in a team environment and independently as well.
  • Strong attention to detail and be able to complete tasks timely and accurately.
  • Proficient in MS Word, Excel, Power Point.
  • Experience in Building Science and HOT2000 modelling, as well as knowledge of the Energy Advisor (EA) industry is a great asset.

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Spray Foam Team Lead, Insulation & Retrofit Services

Job Type: Full-time / Permanent: 35 to 40 hours per week

Reporting To:  Operations Supervisor

Greensaver Home Energy Services is growing again!  We have an immediate need for a Spray Foam Team Lead to join our team.

Here is why our current employees love working in our Insulation division…and why you will too!

  • Great work environment – positive staff that work together as a team.
  • Stability, we offer Full Time hours with a minimum of 35-40hrs++/week.
  • Growth Potential – ongoing training and advancement opportunities in as little as 3 months!
  • Earning Potential; you bring the work ethic and the desire to learn and the sky is the limit.
  • Strong industry presence with over 25 years’ experience delivering home energy efficiency programs.
  • Fresh challenges – work on new projects at different sites around the GTA every week!
  • Clean, current, and safe vehicles & equipment for you to use!
  • Close to Public Transportation.
  • Team atmosphere with lots of free perks!

What’s in it for you:
Competitive pay with potential increase after only 3 months apprenticing based on performance.

Full company benefits are available for the right candidate:

  • Paid vacation, sick days, and personal days (Total of 17 paid days in the first year!)
  • Group benefits (dental, vision, prescription drugs, etc.)
  • Group RRSP Option
  • Life Insurance
  • EcoBenefits
  • Employee and Family Assistance Program
  • Education Assistance Program

Primary Responsibilities:

  • Residential insulation, including but not limited to the following:
    • Attic insulation
    • Flat roof insulation
    • Slope insulation
    • Basement insulation
    • Wall insulation with cellulose and foam
    • Exterior wall air barrier and insulation systems
    • Air sealing, including weather-stripping on doors
  • Measure and cut insulating materials and coverings to the required shape and dimension
  • Remove insulation and debris from homes
  • Complete job preparation as required
  • Promptly communicate updates or hazards to the appropriate parties, most importantly your supervisor and the homeowner or contractor
  • Complete the tracking sheets for all jobs daily and on time
  • Create a safe and clean work environment, including but not limited to: the work vehicle, jobsite, warehouse, etc
  • Take photos of the entire job, including before and after photos, pre-existing damages, or potential issues
  • Retrieve the appropriate signatures from the clients, depending on the job
  • Other duties as requested and assigned by the Operations Manager, Retrofit or Retrofit Supervisor
  • Commercial projects, including but not limited to the following:
  • Air barrier systems and transition membranes
  • Interior or exterior insulation installation

Physical Activity Description:

Physical activities include, but are not limited to:

  • Physical requirements: Manual dexterity, standing for extended periods; bending, crouching, kneeling, standing with weight
  • Climbing up and down stairs in houses and on trucks and crawling into crawl spaces
  • Pulling, pushing and torso twisting movements to transfer materials from truck
  • Occasionally lifting and carrying of insulation with weight up to 50 pounds
  • Working in cold, hot, and humid conditions
  • Working at heights

Minimum Qualifications:

  • Physically fit
  • 2+ years of related experience…direct experience is a huge asset!
  • High School Diploma or equivalent
  • Valid Drivers License
  • Effective written and oral communication skills (ability to speak, read and write English)
  • Strong interpersonal skills
  • Analytical and problem-solving skills
  • General tool skills including hand tools
  • Works well under pressure
  • Criminal Background Check and Drivers Abstract (to be completed by Greensaver)

Work Setting:

Residential; Commercial

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